Fantic is committed to protecting your privacy. Any information collected by this website is done in order to process your order and to provide you with the best service possible.
Use of Information
We collect personal information from you to inform you by e-mail of updates, product registration, website features, special offers, and to respond to any contact you may submit to us. This information is volunteered by you, for these purposes.
We use information we have about you to :
- Notify you about changes to our service
- Ensure that our site and its content is presented in the most efficient method for you and for your device
- Provide information on products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- Allow your participation in features of our service, when you choose to do so carry out our obligations arising from any contracts entered into between you and us and all companies involved in delivering this website and e-commerce facility, will process and/or use your personal information in order to respond to your communication to us, regarding the performance and operation of the website.
We will not share your information with any other company beyond this remit without your consent, unless we are required to do so by law, if you are a competition winner, or if you have made a request for information. We will never sell your information to any other company.
If you opt-in to receive emails about Fantic products, promotions, news and events, your email will be added to the Fantic consumer database.
You can unsubscribe from our emails at any time. This can be done by clicking on the Unsubscribe link at the bottom of the received email. If you experience any problems unsubscribing, please email email@example.com, detailing the email address that the emails are being sent to, and we will be happy to assist you.
Occasionally, we may run a joint promotion with a third party, in these instances we will be clear about who you are giving your information to. If you do not want to provide this information to the third party, simply tick the relevant box on the form.
If you decide that you don't want to receive marketing content from Fantic any longer, please note that we may still be required to send you emails regarding factual, transactional and/or servicing information in connection with products or services that we are providing to you.
When making a purchasing transaction through www.fantic.com.au, you will be redirected to our booking management partner Shopify. Shopify will collect the necessary contact and transaction details to enable fulfilment of your order(s).
Information about your computer, including your IP address, operating system and browser type, may be collected for system administration. This is statistical data about website access and browsing actions used to assist the understanding of how users browse this website.
All information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology. Where we have given you,
or where you have chosen, a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own
risk. We use strict security protocols to prevent unauthorised access to any information provided.
Our site may, from time to time, contain links to and from the websites of other websites. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We may disclose your personal information as required by law or in cases where Terms and Conditions are violated.
Please clearly state the website and policy you are referring to
+6 (03) 9459 9648
Shipping + Delivery
Shipping is calculated with distance from store. Pick up is free, choose a store from the list or alternatively call you nearest E-bike store to see how delivery works in your local area!
Warranty & Returns
Fantic warrants the quality, the absence of defects and the
proper operation of its products and undertakes to eliminate any design or
The scope of this conventional warranty is all products in the official Fantic price lists sold on the territory of the European Union only.
Some vehicle components are covered by the warranty provided directly by the component manufacturer (e.g.: transmission, brakes, shock absorber forks). These components are not covered by Fantic's conventional warranty. Your Fantic dealer will be able to provide more information at the time of purchase.
Commencement and Duration:
The warranty begins on the date of purchase.
The warranty period will be 24 months.
Spare parts are guaranteed for 24 months from the date of invoice of Fantic to the first purchaser.
The battery pack is guaranteed for 24 months or up to 300 charge cycles, whichever comes first. The batteries are designed to retain at least 60% of their nominal capacity at the end of the warranty period.
Replacement of parts under warranty renews the warranty period of the replaced component.
Repairs carried out under warranty will not, however, result in extension or renewal of the warranty on the entire product.
• Parts replaced under warranty will remain the property of Fantic.
• Fantic reserves the right to provide components under warranty that are different from the defective ones but with the same function characteristics